frequently asked questions

What do you offer to buy?

We offer a curated selection of contemporary art, including original paintings, sculptures, graphic works, and fine art photography. Our collection is designed to provide exceptional decor for modern apartments, professional offices, and private galleries.

To ensure exclusivity and long-term value, our photography and graphic prints are available only in strictly limited editions. Each piece is a significant investment whose artistic and market value is positioned to grow over time.

For our limited edition works, you can select the size and the premium media that best suits your space, ensuring the artwork integrates perfectly into your interior.

How do you ensure a limited edition?
Every limited edition artwork is accompanied by an official certificate of authenticity. This document confirms the total number of editions available and specifies the unique serial number of your purchased piece.

To guarantee complete exclusivity, we enter into strict liability agreements with our artists. Under these contracts, the authors commit to producing only the pre-agreed number of units for each work. Once an edition is sold out, no further copies will ever be produced, protecting the integrity and future value of your investment.
What is the order process?

  Selection: Choose the artwork that resonates with you. For limited edition pieces, you can also select your preferred size and printing material.

  Payment: Complete your purchase through our secure payment system.

  Preparation:

  • Original works: Paintings and sculptures are carefully packed and prepared for safe transit.
  • Limited editions: Your chosen work is custom-printed on premium media and quality-checked.

  Shipping: Your order is dispatched within 20 working days.

  Delivery: The artwork is delivered directly to your specified address, complete with its certificate of authenticity.

Is it possible to buy other sizes than those offered?

If you are interested in a custom-sized artwork or have specific requirements for a piece, please contact us at info@just9.art. We will do our best to accommodate your creative vision and fulfill your request.

Is registration required to purchase an artwork?

The registration is not required.

What are the payment methods?

You can pay for the purchased works of art in a way that is convenient for you: bank transfer, payment card.

Is it possible to buy a gift certificate?

Yes, to purchase a gift certificate, please contact us by e-mail : info@just9.art.

How can I use a gift certificate?

Each gift code has a special code. You will use it and you will get the discount specified in the gift voucher.

Is it possible to cancel the order?

The order can be canceled within 24 hours of its payment, and the costs of banking operations incurred by the company are deducted when refunding the amount paid.

Is it possible to change the order?

The order can be changed within 24 hours of payment. If the price of your new option is lower, the cash difference is refunded after deducting the costs of banking transactions incurred by the company.

Will I receive an order confirmation email?

After placing an order, you will receive an email about a new order. After payment, a confirmation letter comes. This is followed by a letter informing you that the order has been completed.

How long does it take to confirm an order

The order is confirmed within 24 hours.

How long does it take to make an order?

The ordered photo is printed and sent within 10 working days.

Can I pick it up at a physical location?

Unfortunately, all orders are fulfilled only by sending the artworks to the address you specified.

Which countries are you sending to?

We send to all countries of the world. If there are logistical problems due to a pandemic or other reasons, they are dealt with individually. If the order still fails to be delivered, the order will be canceled with the consent of the customer and the funds paid will be refunded.

How much does delivery cost?

The delivery price depends on the country and the chosen method.

What are the delivery methods?

We work with global parcel delivery services: UPS, DHL, etc.

Can I track a my order?

Yes, you will receive a tracking code and will be able to follow the journey of your ordered artwork in real time.

Where is it produced?

Our production partners are companies with modern printing equipment. This allows you to print the works you have ordered in the highest quality.

Can the artworks be previewed live?

Currently, we operate as an online gallery and do not have a physical showroom to view the artworks in person. Original pieces are held in secure storage or artists’ studios, while our limited-edition prints and graphic works are produced only upon specific order to ensure the highest quality and customization.

What if the piece arrives damaged?

If you receive a damaged order, please send us photos and a detailed description immediately.

For limited edition prints, we will produce and send a replacement, provided the damaged piece is returned to us (to strictly control the total number of authorized editions). For original unique artworks, we will evaluate each case individually to offer a professional restoration or a full refund, as these pieces cannot be reproduced.

Can I sell my works on the platform?

Yes, we are always open to discovering talented new artists. We welcome submissions from painters, sculptors, photographers, and graphic artists who align with our vision of exclusivity and quality.

Please find the detailed submission guidelines and information for artists. If you have any further questions or would like to introduce your portfolio, feel free to contact us at info@just9.art.

Will I receive a confirmation of authenticity?

Each work of art, whether it is an original or a limited copy, is accompanied by a certificate of authenticity with the author’s signature.