RULES OF PURCHASE AND SALE IN THE JUST9.ART ONLINE STORE

01 12 2025

 

1. General provisions

1.1. These rules of purchase and sale in the online store “Just9.art” (hereinafter referred to as the “Store”) (hereinafter referred to as the “Rules”) establish the general conditions for the purchase of works of art in the Store.

1.2. Store – an online website located at http://www.localhost:10012/, where works of art are sold and which is administered by the private legal entity MB Dviskaita, legal entity code 304895624, VAT number [LT…..], registered office address Verkių g. 23-29, Vilnius LT-08246, Republic of Lithuania, correspondence address Verkių g. 23-29, Vilnius LT-08246, Republic of Lithuania hereinafter referred to as MB “Dviskaita”; data about MB “Dviskaita” is collected and stored in the Register of Legal Entities, the register manager is the State Enterprise Centre of Registers. MB “Dviskaita” is also understood in these Rules as the Seller in relation to works of art sold in the Store.

1.3. Seller – MB “Dviskaita”, which operates in accordance with these Rules and which is responsible to the Buyer for the execution of the order placed by the Buyer. Seller’s address Verkių g. 23-29, Vilnius LT-08246, Republic of Lithuania, tel. +370 686 12568, e-mail address: info@just9.art.

1.4. The Buyer is the person who purchases works of art in the Store. Only legally capable individuals of full age (18 years) and legal entities acting through their authorized representatives have the right to purchase works of art in the Store. By registering or placing an order, the Buyer confirms that he meets the conditions specified in this clause.

1.5. Consumer – a natural person who seeks to conclude or concludes contracts for the purchase and sale of works of art for purposes unrelated to his business, trade, craft or profession, i.e. to meet personal, family, household needs. If a natural person carries out economic activities and purchases works of art for purposes related to his business, craft or profession, he is not considered a consumer.

1.6. Works of art – original paintings, sculptures, limited edition photographs, limited edition graphic works and other original works of art. 

1.7. Personal data are the Buyer’s personal data that the Buyer voluntarily provides when registering and/or ordering works of art in the Store. Personal data also includes the history of the Buyer’s purchased goods, when such data is stored in accordance with the requirements of the legal acts of the European Union and the Republic of Lithuania.

1.8. Rules – these “Purchase and Sale Rules in the Just9.art Online Store”. They establish the mutual rights and obligations of the Buyer and the Seller, the terms and conditions of acquisition and payment of works of art, the terms and procedure for delivery and return, the liability of the parties and other conditions. Only after familiarizing themselves with and agreeing to these Rules does the Buyer acquire the right to conclude a contract for the purchase and sale of a work of art. The Seller shall not be liable if the Buyer has not partially or completely familiarized himself with the Rules, although he was given such an opportunity. The legal relations between the Buyer and the Seller shall be governed by the Rules in force at the time of conclusion of the contract for the purchase and sale.

1.9. Account – the result of the Buyer’s registration in the Store, which creates a personal Buyer account that stores his personal data and order history.

1.10. Privacy Policy – a document approved by MB “Dviskaita”, which provides for the basic rules for the collection, storage, processing and storage of personal data when using the Store. Before concluding a purchase and sale agreement with the Seller, the Buyer must familiarize himself with the Seller’s privacy policy.

1.11. Contract – a contract for the purchase and sale of a work of art(s) concluded between the Buyer and the Seller, which is deemed to have been concluded from the moment the Buyer places an order. It is considered that the terms of each contract concluded between the Buyer and the Seller comply with the terms of the Rules in force at the time of placing the order, and such contract is performed in accordance with the Rules in force at the time of placing the order.

1.1 2. Order – an order for goods, which specifies the artworks the Buyer wishes to purchase from the Store and, if the Buyer orders, framing or other services provided by the Seller.

 

2. Placing an order. The moment of conclusion of the purchase and sale agreement .

2.1. The Buyer may order a work of art(s) from the Store by choosing one of the following methods:

2.1.1. by registering online in the Store (by entering your registration name and password);
2.1.2. without registering online in the Store.

2.2. When placing an order, the Buyer must indicate the selected specific artwork (s) in the relevant information fields of the Store system; and if it is a limited-edition photograph or graphic work, additionally indicate the desired parameters of the work, i.e. dimensions and material on which the selected artwork should be printed.

2.3. When the Buyer has completed all the steps of the order, i.e. has created a shopping cart, specified his/her personal data necessary for the proper execution of the order, selected the delivery method and, if necessary, the delivery address, the exact postal code, the payment method and has read these Rules (i.e. has checked the box next to the statement “I have read and agree to the rules of purchase and sale in the Just9.art online store”) and the Seller’s privacy policy (i.e. has checked the box next to the statement “I have read and agree to the privacy policy”), clicks the “Order” button, it is considered that a purchase and sale agreement has been concluded between the Seller and the Buyer.

2.4. The Seller confirms receipt of the Buyer’s order by sending an email to the Buyer.

2.5. After the Buyer has paid for the order within the period specified in clause 7.4 of the Rules, he will be sent an e-mail confirming receipt of payment.

2.6. If the Buyer fails to pay for the order within the period specified in clause 7.4 of the Rules, the Seller has the right to consider that the Buyer has withdrawn from the contract and cancel the order.

2.7. After preparing the order, the Seller sends the Buyer an e-mail informing that the ordered artworks have been sent to the Buyer. Together with this e-mail, the Buyer is provided with confirmation of the concluded purchase and sale agreement on a durable medium: the Seller’s VAT invoice and the version of the Rules in PDF format valid at the time of the Buyer’s order, with which the Buyer agreed when placing the order.

2.8. Each contract concluded between the Buyer and the Seller is stored in the Seller’s database in accordance with the procedure set out in the Seller’s privacy policy.

 

3. Buyer’s rights

3.1. The Buyer has the right to purchase works of art in the Store in accordance with the procedure established by these Rules.

3.2. The Buyer has the right to cancel the order in accordance with the procedure established by these Rules.

3.3. The Buyer has the right to exchange or return the purchased works of art in accordance with the procedure established by the Rules.

3.4. The Buyer has other rights established in these Rules, the privacy policy, the Store’s rules of use and the legal acts of the Republic of Lithuania.

 

4. Buyer’s obligations

4.1. The Buyer must fulfil his obligations, comply with these Rules, the privacy policy, the Store’s rules of use, other conditions clearly indicated in the Store, and not violate the legal acts of the Republic of Lithuania.

4.2. The Buyer undertakes to provide only correct and complete data in the order form. If the data specified in the order form changes, the Buyer must update it immediately.

4.3. The Buyer must pay for the ordered artwork and/or services and accept them in accordance with the procedure established by these Rules.

4.4. The Buyer undertakes to use the Store fairly and correctly, not to harm its work or stable operation.

 

5. Seller’s rights

5.1. The Seller has the right to cancel the Buyer’s order without prior notice if the Buyer, having chosen one of the payment methods provided for in clause 7.3 of the Rules, does not pay the order price within the period specified in clause 7.4 of the Rules.

5.2. The Seller has the right to restrict the Buyer’s use of the Store’s services or cancel the Buyer’s registration without prior notice if the Buyer uses the Store in violation of these Rules, attempts to undermine the stability and/or security of the Store’s operation. If the Seller exercises the right provided for in this clause, the Seller shall not be liable for any losses incurred by the Buyer in connection therewith.

 

6. Seller’s obligations

6.1. The Seller undertakes to fulfil the Buyer’s orders in accordance with the procedure established in these Rules and to communicate with the Buyer using the contact details provided by the Buyer.

6.2. The Seller undertakes to process the Buyer’s personal data only in accordance with the Rules, privacy policy, Store usage rules and legal acts of the Republic of Lithuania and the European Union.

6.3. Under the terms and conditions set forth in the Rules, the Seller undertakes to deliver the artworks ordered by the Buyer and to accept the artworks returned by the Buyer.

6.4. In exceptional cases, due to objectively justified circumstances that the Seller could not foresee and control in advance, the delivery of the artworks may be delayed or become impossible. In such a case, the Seller undertakes to immediately contact the Buyer regarding the possibilities of further fulfilling his order. The Seller, unable to deliver the artworks selected by the Buyer due to objectively unforeseen circumstances, undertakes to return the money paid to the Buyer and cancel the order no later than within 14 (fourteen) calendar days from the date of disclosure of such circumstances.

6.5. The Seller, if it disagrees with the Buyer’s requirements, must provide the Buyer with a detailed, reasoned written response to the claim no later than 14 (fourteen) calendar days from the date of receipt of the Buyer’s claim, unless otherwise provided for by the legal acts of the Republic of Lithuania and the European Union.

6.6. The Seller undertakes to fulfil other obligations established for the Seller in the Rules and legal acts of the Republic of Lithuania.

 

7. Price. Payment procedure and terms

7.1. The order price generated during the order and submitted to the Buyer for approval includes the price of the artwork selected by the Buyer, the price of the printing service (in the case of selected limited edition artworks), the price of framing or other services provided by the Seller (if such services were ordered) and the costs of shipping to the Buyer.

7.2. The prices of works of art in the Store are indicated in euros, including the VAT rate in force at that time according to legal acts and other taxes, if any.

7.3. According to the placed order, the Buyer can pay in one of the following ways:

7.3.1. using electronic banking;

7.3.2. by bank transfer;

7.3.3. in other ways specified in the Store

7.4. The Buyer undertakes to pay the order price no later than within 3 (three) business days from the date of placing the order. Payment is considered completed when the full amount is credited to the Seller’s bank account. –

7 .5. Purchase documents, including VAT invoices, are provided to the Buyer only electronically to the email address specified by the Buyer immediately after sending the order to the Buyer. At the Buyer’s separate request, purchase documents may be provided to the Buyer in a physical form, i.e. paper purchase documents are included in the shipment together with the ordered artworks. VAT invoices indicate the Seller’s details, the artworks selected by the Buyer, their quantity, additional services (if ordered), the final price, including all taxes, and other necessary data provided for by the legal acts regulating accounting.

7.6. The final price paid by the Buyer after the Seller has confirmed the order may change only in exceptional cases due to objective fundamental reasons beyond the Seller’s control, provided that there is evidence substantiating these reasons. If the reasons for the price change are justified and in such a case the Buyer does not agree to purchase the artwork at the new price, the Buyer may cancel the order by informing the Seller within 2 (two) business days via the Seller’s contacts specified on the Store’s website. If the order is cancelled in accordance with the procedure provided for in this clause, the Seller undertakes to refund to the Buyer all amounts paid by him under such cancelled order no later than within 14 (fourteen) calendar days. The validity of the reasons for the price change is assessed on a case-by-case basis.

 

8. Order fulfilment deadline

8.1. The order execution term consists of two parts:

8.1.1. The term for printing and framing or other services provided by the Seller: 7 (seven) business days from the date of receipt of the Buyer’s payment. If the Buyer selects a photograph or graphic work in the Store and specifies in the order what material and dimensions this work of art should be printed on, and/or selects framing or other services provided by the Seller, it is considered that the Buyer has ordered these services and agrees with the term for the provision of printing and/or framing or other services provided by the Seller specified in this clause.

8.1.2. Delivery time: 14 (fourteen) business days from the time the ordered artworks are prepared for shipment.

8.2. The total order fulfilment period in the territory of the Republic of Lithuania and the territory of the Member States of the European Union may be up to 30 (thirty) calendar days from the date of receipt of payment. This period may be extended due to unforeseen circumstances beyond the Seller’s control, of which the Buyer will be immediately informed.

 

9. Presentation

9.1. When placing an order, the Buyer may choose one of the delivery methods specified in the Store system:

9.1.1. delivery to the specified delivery address.

9.1.2. delivery to a parcel machine or self-service parcel terminal.

9.2. If the Buyer selects delivery to the specified delivery address when placing the order, he undertakes to indicate the exact delivery location. When accepting the shipment, the Buyer must provide a valid personal identification document (identity card, passport or driver’s license). In the event that the Buyer indicates another person as the recipient in the order form, the latter must provide a personal identification document upon request to the person who delivered the shipment. If the shipment is delivered to the delivery address specified by the Buyer, but it is not accepted by the Buyer himself or the recipient specified by the Buyer, but by another person located at the address specified by the Buyer, the Buyer has no right to make claims against the Seller regarding the delivery of the order to the wrong person.

9.3. Works of art sent to the address of a legal entity, but addressed to a natural person, if it is not possible to deliver the shipment to the recipient in person, will be delivered to an employee of the legal entity located at the relevant address.

9.4. If the Buyer selects delivery to a third-party parcel machine/self-service parcel terminal when placing the order, the Buyer must collect the parcel from the parcel machines/self-service parcel terminals in accordance with the conditions set by the service providers of these parcel machines/self-service parcel terminals, about which the Buyer is informed by third-party electronic means during the execution of the order.

9.5. In exceptional cases, delivery of the shipment may be delayed due to unforeseen circumstances beyond the Seller’s control, which the Seller could not control and reasonably foresee at the time of conclusion of the Agreement. In such a case, the Seller undertakes to immediately contact the Buyer and agree on the terms and other conditions for delivery of the shipment.

9.6. In all cases, the Seller is exempted from liability for violation of delivery deadlines if the shipment is not delivered to the Buyer or is delivered late due to the fault of third parties unrelated and/or independent of the Seller, or due to the fault of the Buyer himself, or due to force majeure circumstances.

9.7. Upon delivery of the shipment to the specified delivery address, the Buyer or the recipient specified by the Buyer must check the condition of the shipment together with the courier and sign the delivery receipt. Having noticed that the package of the shipment is damaged (torn, wet or otherwise externally damaged), the Buyer or the recipient specified by him must check the contents of the shipment. If it is noticed that the artworks are damaged, the shipment contains unordered artworks or an inappropriate quantity of them, the Buyer or the recipient specified by him has the right not to accept the shipment and, together with the courier, fill out a special shipment inspection report, in which he must indicate the observed defects, and also immediately inform the Seller via the contacts specified in the Store. If the Buyer or the recipient specified by him signs the delivery receipt and does not indicate any comments, it is considered that the artworks have been delivered to him in undamaged packaging, the quantity and quality of the artworks comply with the order and the terms of the purchase and sale agreement

9.8. The risk of accidental loss or damage of the ordered artworks passes to the Buyer from the moment the artworks are transferred to the Buyer.

9.9. If the Buyer does not collect the shipment from a third-party parcel machine/self-service parcel terminal within the specified time limit or the shipment cannot be delivered to the Buyer, the Seller will contact the Buyer regarding another delivery time and/or method. If the shipment still cannot be delivered to the Buyer, such shipment is returned to the Seller, the order is cancelled, and the money paid is returned to the Buyer, after deducting bank fees applied to the Seller for bank transfers made, the shipment delivery fee and the shipment return fee, if any, are applied.

 

10. Artwork and guarantee of authenticity

10.1. The data of each work of art sold in the Store (author, title of the work, year of creation, technique of creation of the work, other characteristics) are indicated in the description provided for the specific work of art in the Store.

10.2. The Seller is not responsible for the fact that the colour, shape or other parameters of the artwork in the Store may not correspond to the size, shape and colour of the actual artwork due to the characteristics of the screen of the device used by the Buyer or other technical reasons beyond the Seller’s control.

10.3. The Seller ensures that the editions of photographs and graphic works sold in the Store are strictly limited. The editions of such works are indicated in the description of a specific work.

10.4. For each limited edition work of art purchased by the Buyer, the Seller provides a certificate of authenticity indicating the title of the work, the author’s name and surname (creative pseudonym), the year of creation of the work, the circulation size and the copy number of the work of art purchased by the Buyer (e.g., “Copy 2 of 9”).

10.5. If it turns out that the Seller has violated the obligation to limit the circulation of the work of art and such violation is substantiated by specific written evidence, the Buyer has the right to terminate the purchase and sale agreement and return the work of art to the Seller. In such a case, the Buyer shall be refunded the full amount paid for the work of art, including delivery and return costs, no later than within 14 (fourteen) calendar days.

10.6. A certificate of authenticity for a work of art is also provided in the case of the sale of a single and non-replicable work of art (painting, sculpture).

 

11. Copyright

11.1. The Buyer confirms that by purchasing a work of art from the Seller, he acquires ownership of the physical copy of the work. All copyrights, including the right to reproduce, distribute or publicly display the work, remain with the author of the work of art.

11.2. Any unauthorized copying, reproduction or use of a work of art for commercial purposes without the written consent of the author of the work is strictly prohibited and incurs liability under applicable law.

 

12. Consumer’s right to withdraw from the contract (return of works of art of suitable quality)

12.1. The Buyer’s right to withdraw from the contract and return the goods discussed in this section of the Rules applies only to Consumers (natural persons purchasing works of art for their personal, family or household needs).

12.2. The Consumer has the right to withdraw from a distance sales contract within 14 (fourteen) calendar days without giving any reason by notifying the Seller in accordance with the procedure established in these Rules. Please note that the Consumer cannot exercise this right if:

12.2.1. orders limited edition works of art – photographs or graphic works of art – which are produced according to the User’s special instructions, i.e. when a copy of the selected work of art is printed on the material chosen by the User according to the dimensions individually specified by the User.

12.2.2. orders a framing service for artworks – such a service is considered fully provided when the artwork selected by the User is framed according to the individual preferences specified by the User.

12.3. The withdrawal period specified in clause 12.2 of the Rules begins to run from the day the User receives the ordered artwork.

12.4. The User shall notify the Seller of the withdrawal from the contract by submitting a free-form statement setting out his/her decision to withdraw from the contract to the Seller’s e-mail address specified in the Store. The User may use the attached sample withdrawal form HERE . Upon receipt of such a statement from the User, the Seller shall immediately confirm its receipt to the User by sending a confirmation e-mail.

12.5. Upon exercising the right established in clause 12.2 of the Rules, the Consumer shall be refunded all amounts paid by the Consumer, i.e. the price of the artworks and delivery costs, no later than within 14 (fourteen) calendar days from the date on which the Seller received the Consumer’s notification of withdrawal from the contract. Please note that the costs of returning the artworks are not reimbursed.

12.6. When refunding the amounts paid by the User, the same payment method used by the User to pay the Seller shall be used, unless the User expressly agrees to a different payment method.

12.7. If the User has chosen a delivery method other than the cheapest standard delivery method offered by the Seller, the difference between the delivery method chosen by the User and the cheapest delivery method offered by the Seller shall not be refunded to the User.

12.8. In all cases, the Consumer must return the artworks to the Seller within the 14 (fourteen) calendar day period specified in clause 12.2 of the Rules, calculated from the date of delivery of the artworks to the Consumer. The Seller has the right not to refund the amounts paid by the Consumer until the artworks are returned to the Seller or until the Consumer provides reliable evidence that the artworks have been sent to the Seller (in which case the refund period specified in clause 12.5 of the Rules is calculated from the date of return of the artworks to the Seller or the date of submission of reliable evidence of the shipment of the artworks to the Seller).

12.9. When returning artworks, the Consumer must provide a VAT invoice (its number) or another document confirming the purchase of artworks from the Seller (e.g. bank statement) and the order number.

12.10. The Consumer is responsible for any decrease in the value of the returned works of art resulting from the Consumer’s actions that are not necessary to determine the nature and properties of the works of art, i.e. the Seller has the right to unilaterally reduce the amount of the amount refunded to the Consumer in proportion to the aforementioned decrease in the value of the works of art.

 

13. Quality of artwork

13.1. The Seller guarantees the quality of the Works of Art and the framing or other services provided by the Seller. Works of Art are considered to be of poor quality (in a physical, material sense) if: (i) they were delivered mechanically damaged; (ii) if their essential properties have changed due to improper storage conditions prior to the transfer of the works of art to the Buyer; (iii) in the case of photographs and graphic works – poor quality printing or impression.

13.2. The Buyer, having received the ordered artworks, undertakes to check the quantity and quality of the artworks, the quality of the framing or other services provided by the Seller, no later than 14 (fourteen) calendar days from the date of delivery and/or collection of the artworks from the parcel locker, and to inform the Seller by e-mail about any discrepancies with the order or quality defects. If the Buyer does not file a claim with the Seller within the period specified in this clause of the Rules, it is considered that the quantity and quality of the artworks, the quality of the framing or other services provided by the Seller, at the time of transfer of the artworks to the Buyer, comply with the terms of the contract.

13.3. The User must notify the Seller by e-mail of any defects in the quality of the framing of artworks or other services provided by the Seller no later than 2 (two) months from the date of discovery of the defects.

13.4. The statutory product warranty applies in all cases: The Buyer may make claims regarding quality defects in the works of art no later than two years from the date of delivery of the works of art to the Buyer.

 

14. Return of artwork of inadequate quality

14.1. The Buyer’s rights and the procedure for their implementation discussed in this section of the Rules apply to all Buyers, including Consumers.

14.2. In the event of a quality discrepancy, the Buyer must, first of all, contact the Seller and demand that the proper quality of the artworks and/or framing or other services provided by the Seller be ensured, i.e. that the defects be repaired or the copy of the artwork be replaced with a suitable one (in cases where this is possible). Only if this fails to be implemented, the Buyer has the right to demand a proportional reduction in the price of the artworks or unilaterally terminate the purchase and sale agreement.

14.3. Upon receipt of the Buyer’s claim, the Seller shall, no later than within 14 (fourteen) calendar days from the date of receipt of the claim, assess the quality defects indicated by the Buyer from the photos sent by the Buyer and, if the Seller agrees that the defects can be repaired, the Buyer shall be instructed to securely package the defective artworks and send them back to the Seller at the address specified in the Store’s contacts. In such a case, the shipping costs shall be borne by the Seller. In certain cases, the Seller may, at its sole discretion, decide to collect the defective artworks from the Buyer, but only after prior agreement with the Buyer on such collection method and conditions (e.g. in cases where the costs of sending the artworks to the Seller would significantly exceed the costs that the Seller would incur if it collected the artworks directly from the Buyer).

14.4. Upon receipt of the artworks of inadequate quality returned by the Buyer, the Seller shall, within the term specified in clause 8.1.1 of the Rules, correct the framing defects and/or replace the poor-quality copies of photographs or graphics with suitable ones, i.e. print new high-quality copies of these artworks, and send them to the Buyer at the Seller’s expense. The term for correcting the quality defects of original paintings or sculptures (see clause 13.1 of the Rules) (if they can be corrected) shall be agreed in each specific case with the artists who created these artworks, and the Buyer shall be informed thereof by e-mail. After the artists have corrected the defects of such artworks, the Seller shall immediately send them to the Buyer at the Seller’s expense.

14.5. The Seller has the right to refuse to ensure the proper quality of the artworks if it is impossible to repair or replace the artworks or if this would incur disproportionate costs for the Seller, considering all the circumstances.

14.6. The buyer has the right to demand a proportional reduction in the price of the work of art or to terminate the purchase and sale agreement only if:

14.6.1. The Seller has failed to remedy the defects as specified in clause 14.4 of the Rules or has refused to ensure the proper quality of the work of art (see clause 14.5 of the Rules);

14.6.2. the defect(s) occurred despite the Seller’s attempts to ensure the quality of the artwork.

14.6.3. the defect in the work of art is fundamental.

14.6.4. The Seller has stated, or it is clear from the circumstances that he will not ensure the proper quality of the work of art within a reasonable time or that this will cause significant inconvenience to the Buyer.

14.7. The price reduction must be proportional to the decrease in value of the artwork received by the Buyer compared to the value the artwork would have had if there were no defects.

14.8. The Buyer exercises his right to terminate the purchase and sale agreement by submitting a written statement to the Seller via the Seller’s contacts specified in the Store, expressing his decision to terminate the purchase and sale agreement. The Buyer does not have the right to terminate the purchase and sale agreement if the defect in the work of art is minor.

14.9. When submitting a claim, the Buyer must provide a document confirming the purchase of the artwork from the Seller (purchase VAT invoice (its number), bank account statement, etc.). If the Buyer does not provide such a document, the Seller may refuse to accept the artwork. In the claim, the Buyer must indicate: (i) the order number; (ii) defects in the artwork or shortcomings in the quality of framing or other services provided by the Seller; (iii) provide photos confirming the defects and/or discrepancies with the order.

14.10. Upon termination of the purchase and sale agreement, the Buyer may return the defective works of art to the Seller by delivering them directly to the Seller (after prior agreement on such delivery method and delivery time with the Seller) or via a courier service. When defective works of art are returned via a courier service, the Buyer must indicate the sender’s address and properly package the works of art so that they are not damaged during shipping. The Seller is not responsible for parcels that were sent by the Buyer improperly packaged, with an incorrect address, as well as if the parcels were lost or damaged during return to the Seller, except in cases where the return is made via couriers ordered by the Seller. The costs of returning defective works of art shall be borne by the Seller.

14.11. The money is returned to the Buyer no later than within 14 (fourteen) calendar days after the Buyer returns the poor-quality works of art to the Seller. No money is returned for works of art that have been damaged intentionally or due to negligence (affected by chemicals, water, open fire, high temperature, sharp objects, etc.) or have been used improperly or for purposes other than their intended purpose. 14.12. If the Seller does not agree with the Buyer’s claim, the Seller must provide the Buyer with a detailed, reasoned written response to the claim no later than within 14 (fourteen) calendar days from the date of receipt of the claim.

14.13. If the Buyer (Consumer) does not agree with the Seller’s response to the Buyer’s written claim, the Buyer may submit his request for out-of-court settlement of the dispute to the State Consumer Rights Protection Service (A. Goštauto g. 12, 01108, Vilnius, by e-mail tarnyba@vvtat.lt , or electronically via the Consumer Rights Information System (VTIS)).

 

15. Processing of personal data

15.1. The Buyer’s personal data is processed in accordance with the legal acts of the Republic of Lithuania and the European Union and the Seller’s privacy policy, which can be found in the Store (https://just9.art/privacy-policy/). By placing an order, the Buyer confirms that he has read the Seller’s privacy policy and agrees to the processing of personal data specified therein.

 

16. Responsibility

16.1. The Buyer is responsible for the actions taken while using the Store, including, but not limited to, the accuracy of the data provided in the order form. The Buyer assumes responsibility for the consequences arising from the incorrectness or inaccuracy of the data provided in the order form.

16.2. The Buyer is responsible for storing and/or transferring his/her login details to third parties. If the services provided by the Store are used by third parties who have logged in to the Store using the Buyer’s login details, the Seller considers such a person to be the Buyer, and the Buyer is responsible for all actions of such third party performed in the Store.

16.3. The Seller, to the extent that this does not contradict applicable legal acts, is exempted from any liability in cases where losses arise due to the fact that the Buyer, disregarding the Seller’s recommendations and his obligations, did not familiarize himself with these Rules, the privacy policy and other documents specified in these Rules, although he was given such an opportunity.

 

17. Information exchange

17.1. All communication with the Seller is carried out through the contacts specified in the Store.

17.2. The Seller sends notifications to the Buyer to the email address specified during the Buyer’s registration in the Store or when the Buyer places an order. In all cases, the Buyer is responsible for providing the Seller with a valid email address belonging to the Buyer.

 

18. Final provisions

18.1. These Rules have been drawn up in accordance with the legal acts of the Republic of Lithuania. The law of the Republic of Lithuania shall apply to the relations arising based on these Rules.

18.2. The Seller reserves the right to unilaterally change, adjust or supplement the Rules at any time, considering the requirements set out in legal acts, without separately informing the Buyer about the performance of these actions.

18.3. All disagreements or disputes arising between the Buyer and the Seller regarding the implementation of these Rules shall be resolved through negotiations. If an agreement cannot be reached, disputes shall be resolved in the courts of the Republic of Lithuania in accordance with the procedure established by the legal acts of the Republic of Lithuania.